Book appointments
Ready to goChecks your open times and books callers in
- Proposes open times
- Books, reschedules, and cancels appointments
- Confirms every detail out loud first
Can see: Your calendar availability · Your business hours
Skills
What your agent is allowed to do
A skill isn’t an upsell — it’s a job you let your agent do. Switch one on and it uses it on the very next call. Switch it off and it stops gracefully, and takes a message instead.
4 of 7 work the moment you sign up — the rest need one thing connected.
One call, every skill
This is what it looks like in practice
A single booking call. Every skill fires once — including the one that matters most, where it refuses to guess.
Hi — do you have anything Saturday for a cut and colour?
Cut and colour is about two and a half hours, and it’s £95. Let me see what’s free.
Answer from your business infoRead your price list
Saturday I have 9:30 with Priya, or 1:00 with Léa. Either work?
Book appointmentsChecked your real availability
One o’clock please. Do I need a patch test?
You do — at least 48 hours before, so Wednesday or Thursday. Shall I book both?
Answer from your business infoApplied your patch-test policy
Yes. And can you tell me if my usual colour is still in stock?
I don’t have stock levels, and I’d rather not guess. I’ll have Léa call you back today.
Take messages & callbacksRefused to invent an answer — took a message
Actually, can I just speak to someone about it now?
Of course — one moment while I put you through.
Transfer to your teamHanded the call to a person
Before I do: booked, Saturday 1:00 with Léa, patch test Thursday 5:30. I’ll text you both.
Send text confirmationsSent the confirmation by text
The line that sells it
“I don’t have stock levels, and I’d rather not guess.”
An agent that invents a price or a policy costs you more than one that misses a call. Refusing to answer is a skill, and it is on by default.
Turn one off and it adapts
With transfer switched off, that same caller gets “I’ll have someone ring you straight back” instead — never a promise the agent can’t keep.
All 7 skills
Answer from your business info
Needs one connectionAnswers hours, prices, and policies from facts you approve
- Answers caller questions from your approved facts
- Says so honestly when it doesn’t know
- Never makes up prices or policies
Can see: The business info you add under Knowledge
Add at least one knowledge base with your business facts
Take messages & callbacks
Ready to goCaptures name, number, and reason for your team
- Takes a message with the caller’s name and number
- Reads the number back digit by digit
- Queues a callback for your team
Can see: Nothing outside the call
Transfer to your team
Needs one connectionPasses the call to a person when it truly needs one
- Recognizes when a caller needs a person
- Transfers the call when a number is connected
- Falls back to a callback when transfer isn’t available
Can see: Your transfer number, once connected
Add who to transfer to under Voice → Transfers & handovers
Quote flights like an agent
Needs one connectionQuotes real fares on the call instead of promising a callback
- Gathers route, dates and passengers before searching, one question at a time
- Confirms the client’s normal departure airport once, while letting callers override it
- Recommends ONE flight on value, not just the lowest fare — price, journey time, stops and layover quality together
- Names a cheaper-but-slower alternative only when the trade-off is real, then asks what they prefer
- Widens the dates 3, then 15, then 30 days when nothing flies that day
- Drops connections that change airport or are too short to make
- Quotes only in your currency — never converts or guesses a fare
- Hands over to a consultant to book — never takes payment or passport details
Can see: Whichever flight booking system you connect · Your own negotiated fares
Connect a flight booking system under Integrations — your own Sabre account, or any flight API
Look things up online
Ready to goAnswers current questions your knowledge base does not cover
- Answers a factual question in one short sentence
- Says plainly when it cannot find something, instead of guessing
- Never presents anything it finds as your own price or policy
Can see: Public web pages only — never your systems or your customers
Send text confirmations
Ready to goTexts confirmations and follow-ups after the call
- Sends booking confirmations by text
- Sends your address or details on request
- Replies when the caller texts back
- Never claims a text was sent unless it was
Can see: Your own number, or the shared line while you are trying it out
Turn on only what you need
A plumber's agent and a dentist's agent greet callers differently and treat different things as urgent. What each one is allowed to do is up to you — switch any skill on or off.
Try them on a real call
Talk to an agent that has these switched on, and hear what it does when it doesn’t know the answer.
Talk to an agent